Can I return a sale or altered item?
Returns for altered gowns and sale items are not accepted. For more information on returns and exchanges, please refer to our Returns and Exchanges section. Please note that our London Flagship Store has its own returns and warranty policies, kindly contact them directly at boutique@jennypackham.com for such inquiries if you purchased your product from the store. For all other purchases via any other stockist internationally please contact them directly.
Can you recommend alternative styles?
You can use the filters on our website (e.g, color, price) to explore options or visit us at our London Flagship Store (3A Carlos Pl, Mount St, London W1K 3AN).
Where can I find products seen in magazines or social media?
Many of our items are custom, while others are part of upcoming seasonal collections. Availability may vary on a case-by-case basis. You can explore upcoming seasonal items in the ‘The Collections’ section of our website, as well as check the availability of current items.
If an item is out of stock, you can sign up for our newsletter and be notified when it becomes available by entering your details and clicking on ‘Notify Me’ alternatively you can contact us on customercare@jennypackham.com.