Shipping & Deliveries | Jenny Packham

JENNYPACKHAM.COM ships to the following territories only:

Shipping to	Service options	Delivery Time Estimate	Cost Estimate
United Kingdom	Next Day	Next Day (Order by 12pm)	Complimentary
United States	Express	3-5 working days	Complimentary
Saudi Arabia	Express	2-7 working days	Complimentary
UAE	Express	2-5 working days	Complimentary
Kuwait	Express	1-4 working days	Complimentary
Qatar	Express	2-5 working days	Complimentary

UK Shipping Times

We will make every effort to ship any order placed by 12PM GMT, Monday-Friday. Any order placed after 12PM GMT will ship the following business day. Orders placed after 12PM GMT on Friday will ship on the following Monday (or Tuesday, in the event that the Monday is a bank holiday). Sunday and holiday delivery is not available.

Delivery times are subject to the acceptance of your order and commence from the date of shipping, not the date of order. Different terms and conditions may apply for different shipping destinations. Please note, due to adverse weather conditions affecting delivery routes, your order may be delayed. Please contact Customer Care for more information at customercare@jennypackham.com.

Please note due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

All online purchases are shipped via UPS with signature required. For security reasons, all JENNYPACKHAM.COM purchases will require an adult signature upon delivery. If you are unavailable to sign for your package, please contact our Customer Care team immediately by email at customercare@jennypackham.com. We will assist in arranging to have your package held at a local UPS facility for pickup.

If no arrangements are made UPS will make three delivery attempts on three consecutive business days. Following the third delivery attempt, your package will be returned to its Jenny Packham fulfilment location.

Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method.

UK Shipping Options & Fees

UPS Shipping Fees:

Next Day Delivery - Complimentary

Enjoy complimentary returns on all UK orders. Next Day shipping only available in UK Mainland. UK Next Day Delivery will arrive the next working day if placed before 6 PM GMT, Monday to Friday. Orders placed after 6 PM GMT or on weekends and public holidays will be processed on the following working day.

Postcode Exemptions from Next Day Delivery

These postcodes are unable to receive next day delivery and instead will be delivered:

Delivery Time	Postcode
2 Working Days	AB10-AB23, AB30-AB56, BT1-BT94, DD5-DD14, EH31-46, FK3-FK9, G63-84, IM1-IM99, IV1-IV63, KA1-KA26, KW1-KW17, KY8-KY16, ML7-ML12, PA20-PA78, PH3-PH50, SY3-SY25, TD2-TD14
3 Working Days	PA29-PA31, PA62-PA72, PA74-PA75, PA80, TR21-TR25
4 Working Days	KW11-KW14, PH36-PH38, PH41
5 Working Days	HS1-HS9, KA27-KA28, KW15-KW17, PA41-PA61, PA73, PA76-PA78, PH42-PH44, ZE1-ZE3

U.S. Shipping Times

Jenny Packham ships to US Military Bases. These orders have specific delivery times and restrictions apply. Domestic Military Bases: 45 days, Overseas Military Bases: 45 days.

Please note due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

US Shipping Options & Fees

Shipping Fees:

Next Day - Complimentary

US Military Bases (AFO/FPO)

Orders must be placed by 7am EST Monday-Friday. Order placed after the cut-off times or on weekends and public holidays will be processed on the following working day.

Orders are shipped from the UK.

Any duties or taxes will be included in the final price shown at checkout.

UAE Shipping Times

Orders are estimated to arrive between 7:00 – 22:00 local time. Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination. Please include the road name in the shipping address to avoid delays. An estimated delivery time for your order will be available to view at checkout.

Orders are shipped from the UK.

Please note: due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

UAE Shipping Options & Fees

UPS Shipping Fees:

Express Delivery – Complimentary

Customers are not responsible for import taxes and duties.

Saudi Arabia Shipping Times

Orders are estimated to arrive between 8:00 – 18:00 local time. Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination. Please include the road name in the shipping address to avoid delays. An estimated delivery time for your order will be available to view at checkout.

Orders are shipped from the UK.

Please note due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

Saudi Arabia Shipping Options & Fees

UPS Shipping Fees:

Express Delivery - Complimentary

Customers are not responsible for import taxes and duties.

Kuwait Shipping Times

Orders are estimated to arrive between 08:00 – 19:00 local time. Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination. Please include the road name in the shipping address to avoid delays. An estimated delivery time for your order will be available to view at checkout.

Orders are shipped from the UK.

Please note due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

Kuwait Shipping Options & Fees

UPS Shipping Fees:

Express Delivery - Complimentary

Customers are not responsible for import taxes and duties.

Qatar Shipping Times

Orders are estimated to arrive between 07:00 – 21:00 local time. Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination. Please include the road name in the shipping address to avoid delays. An estimated delivery time for your order will be available to view at checkout.

Orders are shipped from the UK.

Please note due to border disruption, your order may be delayed. Please contact Customer Care for more information.

We do not deliver to freight forwarding addresses or PO boxes.

All online purchases are shipped via UPS with signature required. For security reasons, all JENNYPACKHAM.COM purchases will require an adult signature upon delivery. If you will be unavailable to sign for your package, please contact our Customer Care team immediately by email at customercare@jennypackham.com. We will assist in arranging to have your package held at a local UPS facility for pickup.

Qatar Shipping Options & Fees

UPS Shipping Fees:

Express Delivery – Complimentary

Customers are not responsible for import taxes and duties.

Track Your Order

Your parcel will be delivered on the scheduled delivery date. If a date doesn’t display, continue tracking for the most updated information on ups.com. You have access to the same level of detail as our agents. When you see your parcel is out for delivery, services with an End of Day commitment are delivered during posted hours for business locations, or by 7:00 p.m. to residences.

Your UPS order tracking information is provided in an email with your order shipping confirmation. Once your order is dispatched, you can track it via the tracking number provided in your Shipping Confirmation email. All orders can be checked at www.ups.com.

If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@jennypackham.com. All orders can also be tracked by signing into your account.

Customs Clearance Instructions

UPS will contact the receiver to obtain customs clearance instructions, the receiver must liaise with UPS locally to provide clearance instructions in order for the shipment to be cleared for delivery. Jenny Packham has no influence on this and must be handled between the receiver and UPS directly.

Shipping Insurance

All orders from JENNYPACKHAM.COM are fully insured from the moment they leave our UK distribution centre until they arrive safely in your hands. To confirm successful delivery, a signature will be required upon receipt. Once your order has been signed for, responsibility for the items passes to you. Please be aware that JENNYPACKHAM.COM is not liable for any order that has been signed for within a multi-occupancy building, such as an office address provided for delivery.

Key information

Delivery Addresses

When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.

Contact details – name, phone number and email.

Landed Costs, Duties and Taxes

VAT/GST is a government sales tax, which differs from country to country. It is charged on the supply of goods and will be calculated as a percentage of your total order value, including shipping and insurance costs as stated on your invoice.

All orders dispatched to addresses within the UK (excluding the Channel Islands) will be charged inclusive of UK VAT.