At Jenny Packham, we understand that sometimes a product is not quite right and that you may wish to have a refund.

You have 14 days to return an item(s) from the day that you receive the item(s).

We ask that you request your Returns Authorization (RA) number within 7 days of receiving your order by emailing returns@jennypackham.com

Please quote your order number which you will find on your dispatch note in the top right hand corner under “ Our Order”. Please explain the reason why you want to send your item(s) back. If an item is faulty, please provide full details.

All lingerie and earrings are non refundable.

All items must be returned in the condition that you received them, with all Jenny Packham tags still attached. If the tags have been detached or broken then we cannot accept a return. We regard our Jenny Packham packaging as apart of the product. This also needs to be returned in the same condition that you received it. Where provided, dust bags and tissue paper must be included with your return.

HOW TO RETURN YOUR PURCHASE

You as the customer are responsible for the payment of postage/shipping for returns. Jenny Packham will not pay the postage of any unwanted items unless they are faulty.

Should you receive a faulty item please email us returns@jennypackham.com stating the order number and fault. We can then arrange a pick up for you.

RETURNS NOTE

Please read the these instructions on how to return an item;

You will find a returns note in your package.

1. Please complete the section explaining the reasons for return. Please write you RMA number on the label in the designated place.
2. Please put this returns note inside the box.
3. Please attach the label to the parcel.

IF YOU DO NOT HAVE A RETURNS NOTE IN YOUR PACKAGE;

Please write a detailed explanation of the reasons for return quoting you RA number and post to the following address;

Distributors of Jenny Packham Accessories
Returns Department
Mode Logistics Ltd.,
Units 7-9 Warner Drive
Springwood Industrial Estate
Braintree
Essex
CM7 2YW
T: +44(0)1376 339022

Please  send your return using a secure and trackable method, for example Royal Mail Recorded delivery/Special delivery. Please ask for and keep proof of postage.

You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

You will receive another email confirming that we ahve received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

Late Returns

An RA number should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number.

Returns outside these timeframes cannot be accepted.

Exchanges

 Unfortunately we cannot offer exchanges on items purchased online. If you would like to buy another Jenny Packham product, we can process a refund for your original item and you can place a new order.

Receiving a refund

Your refund will be credited to match the original method of payment. This will exclude shipping costs (with the exception of faulty items).  

Customs duties and taxes are non refundable outside of the EU. However, you may be able to claim these back by contacting your local customs bureau. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

A full refund will be made within 30 days of your cancellation following inspection of the returned product. It is the customer's responsibility to return the item in perfect condition.

OUR POLICY

As stated, all Jenny Packham tags must remain attached or we will not be able to authorize your refund. If any of your purchases have been delivered without a Jenny Packham tag attached, please email online@jennypackham.com within 3 days of receipt.

All items returned should have a Return Authorization (RA) number. Unidentified returns will be returned to the sender.

Late Returns

An RMA number should be requested within seven days of receiving your order. You should then return your item(s) within 14 days of receiving this number.

Returns outside these timeframes cannot be accepted.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Please note that damaged items as a result of wear and tear are not considered to be faulty.

We will try our very best to repair faulty items or replace where possible. If we have no replacement stock or the item is beyond repair, you will receive a full refund.

PLEASE READ OUR TERMS AND CONDITIONS IN FULL BEFORE MAKING A PURCHASE WITH JENNY PACKHAM.